Residential Communities

Frequently Asked Questions:

 

Q: I have questions about my DISH TV service.  Where can I learn more about the system?

A: Questions about adding receivers, adding channels, using streaming, programming the remote and other questions can be found HERE.

Q: Why is the AccessParks Broadband Wi-Fi system unique?

A: We only design and operate wireless systems that are connected to a fiber-optic circuit.  This means there is effectively unlimited speed to the community.  To ensure all of that speed makes it into your home we only install 5G enterprise-grade wireless equipment.  With modern Wi-Fi devices this means you should achieve Broadband speeds of 100-1,000 Mbps.

Q: How can I reach support for my Broadband or television?

A: Our agents are available 24/7 at 888-507-1128.  You can also send an email to support@accessparks.com, which automatically creates a support ticket.

Q: I am moving in to a home.  How can I get my Broadband and television set top box provisioned?

A: Please send an email to support@accessparks.com, which automatically creates a support ticket.

 

RV Parks

Frequently Asked Questions:

Q: Why is the AccessParks Broadband Wi-Fi system unique?

A: We only design and operate wireless systems that are connected to a fiber-optic circuit.  This means there is effectively unlimited speed to the park.  To ensure all of that speed makes it into your rig we only install 5G enterprise-grade wireless equipment.  With modern Wi-Fi devices this means you should achieve Broadband speeds of 50+ Mbps download and 50+ Mbps upload.

Q: What is the best way to achieve Broadband speeds in my rig?

A:  RV parks are very noisy environments for wireless signal.  Our systems handle this better than any other, but we can’t change the laws of physics.  The 2.4 GHz spectrum is the same used by microwave ovens, cordless phones and other appliances, and there are only three channels available.  The 2.4 GHz spectrum gets crowded fast, and using it is the primary reason for disconnects.  We recommend every guest try to use a newer device with a 802.11ac 5 GHz  Wi-Fi radio that can use the 23 channels in that spectrum.

Q: Why am I experiencing occasional disconnects?

A:  It is up to your client devices to decide which of our Wi-Fi radios in the park to connect to.  To ensure Broadband speeds are available to guests we have a very high density of Wi-Fi radios in the park.  However, some devices do not make smart decisions about which radio (pole) to connect to.  If you are experiencing disconnects, especially on smart TVs or streaming devices, you should try connecting only to the nearest pole – the one with the highest signal strength.  You should then “forget” all other Wi-Fi networks so your device isn’t tempted to try to connect to others, causing disconnects.

Q:  What if I want to roam around the park?

A:  By all means use the main Wi-Fi SSID for the park to roam around the park.  If you are using a relatively modern device it should transfer between our Wi-Fi radios seamlessly.  We still recommend that you lock your video streaming devices to one radio/pole, for stability.

Q:  Your system requires a redirect to a splash page in a web browser, but my Firestick/Roku/Smart TV doesn’t have a web browser.  How can I connect?

A:  Unless your device has a proper web browser you will not be able to get to the login page to accept Terms & Conditions or sign up for paid service.  We recommend using a device that has a web browser so you can accept terms and conditions and get online.

for Roku you can use its Hotel Connect feature – instructions are here.

For Amazon Firestick; once you enter your email on the main splash page you should press the “Previous” button and not the “Next” (Aka Play/Pause) button. If you press the “Next” Button, currently it just reloads the page.

Q:  What streaming devices do you recommend for an RV park environment?

A:  We recommend any device that a) has 802.11ac (Wi-Fi 5) or 802.11ax (Wi-Fi 6) dual-band (2.4 and 5 GHz) capability.  These include the Roku Streaming Stick (not Roku Express or Premiere), AppleTV and Amazon Firestick.

Q:  My laptop doesn’t support 802.11ac or ax Dual-Band.  How can I get better streaming quality?

A:  You can purchase an 802.11ac USB adapter online for $15-30.  We recommend one that has actual antennas (higher gain), like the TP-Link Archer T4U Plus ($24.99 on Amazon).

Q:  How do I provision by DirecTV Streambox in my home?

A:  An instructional video can be seen by clicking here.