Frequently Asked Questions:

Q: Why is the AccessParks Broadband Wi-Fi system unique?

A: We only design and operate wireless systems that are connected to a fiber-optic circuit.  This means there is effectively unlimited speed to the park.  To ensure all of that speed makes it into your rig we only install 5G enterprise-grade wireless equipment.  With modern Wi-Fi devices this means you should achieve Broadband speeds of 25+ Mbps download and 3+ Mbps upload.

Q: What is the best way to achieve Broadband speeds in my rig?

A:  RV parks are very noisy environments for wireless signal.  Our systems handle this better than any other, but we can’t change the laws of physics.  The 2.4 GHz spectrum is the same used by microwave ovens, cordless phones and other appliances, and there are only three channels available.  The 2.4 GHz spectrum gets crowded fast, and using it is the primary reason for disconnects.  We recommend every guest try to use a newer device with a 802.11ac 5 GHz  Wi-Fi radio that can use the 23 channels in that spectrum.

Q: Why am I experiencing occasional disconnects?

A:  It is up to your client devices to decide which of our Wi-Fi radios in the park to connect to.  To ensure Broadband speeds are available to guests we have a very high density of Wi-Fi radios in the park.  However, some devices do not make smart decisions about which radio (pole) to connect to.  If you are experiencing disconnects, especially on smart TVs or streaming devices, you should try connecting only to the nearest pole – the one with the highest signal strength.  You should then “forget” all other Wi-Fi networks so your device isn’t tempted to try to connect to others, causing disconnects.

Q:  What if I want to roam around the park?

A:  By all means use the main Wi-Fi SSID for the park to roam around the park.  If you are using a relatively modern device it should transfer between our Wi-Fi radios seamlessly.  We still recommend that you lock your video streaming devices to one radio/pole, for stability.

Q:  Your system requires a redirect to a splash page in a web browser, but my Firestick/Roku/Smart Tv doesn’t have a web browser.  How can I connect?

A:  Unless your device has a web browser you will not be able to get to the login page to accept Terms & Conditions or sign up for paid service.  We recommend using a device that has a web browser so you can accept terms and conditions and get online.  for Roku you can use its Hotel Connect feature – instructions are here.

Q:  What streaming devices do you recommend for an RV park environment?

A:  We recommend any device that a) has 802.11ac dual-band (2.4 and 5 GHz) capability.  These include the Roku Streaming Stick (not Roku Express or Premiere), AppleTV and Amazon Firestick.

Q:  My laptop doesn’t support 802.11ac Dual-Band.  How can I get better streaming quality?

A:  You can purchase an 802.11ac USB adapter online for $15-30.  We recommend one that has actual antennas (higher gain), like the TP-Link Archer T4U Plus ($24.99 on Amazon).